Frequently Asked Questions

WHAT PAYMENT METHODS CAN I USE IN THE ONLINE STORE?

Mercado Pago (Bank Transfer, Credit and Debit Card, Baloto and many more) Bank Transfer, Addi (In installments), Payments on Delivery (Cash).

HOW DOES CASH ON DELIVERY WORK?

Medellín: There is no order limit.

Other cities: You can order to pay on delivery up to a maximum of $500,000

WHICH COMPANY DOES THE SHIPMENTS SHIP?

All our shipments are sent insured through Interrapidisimo, Coordinadora, Envia or Servientrega.

WHERE CAN I RECEIVE MY PRODUCT?

When you fill in your shipping information, select the delivery city. We ship all over Colombia.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Delivery time is 2 to 5 business days after payment confirmation if the product is in a national warehouse, if the product is in an international warehouse, delivery is 10 to 15 business days.

ARE THE PRICES INCLUDING VAT?

If all prices include all taxes.

CAN I MAKE CHANGES TO MY ORDER?

You must contact us to tell us what changes you wish to make.

WHAT HAPPENS IF THE SIZE DOESN'T FIT ME?

You can exchange it within the next 2 business days after your product arrives, but you must pay the shipping costs.